Knowledge Services for Better Business
What? Bridging the gap between products and clients requires working on both sides of the equation. This is why on the one hand, we offer knowledge services geared towards adding to what you know about your potential customers and the market. On the other hand, we provide educational services for your customers to learn more about your products and their applications. The goal is a stronger partnership between solutions provider and client.
Why? There are many reasons to complement your in-house offerings with our knowledge services. Sometimes it is simply a matter of efficiently managing resources. For example, our technical documentation and training services can take the load off your valuable engineering staff, allowing them to focus on new designs. In other cases, you may want a neutral, external party to conduct field research. Or perhaps you have a one-time requirement perfectly suited to an outside contractor. No job is too small! Let us start helping you now.
How? Here are some of the ways we can help:
Research the market
Knowing the lay of the land helps ensure the success of your product launches and ongoing initiatives to penetrate new markets. We can provide market research on high-level technology trends, the competitive landscape, the regulatory environment and specific requirements that users have in international markets such as Latin America. Multi-lingual services including competitive analysis, market sizing, regional product requirements.
You may have great products but just need a hand to develop a strategy and structure your plan. This is a great opportunity to let us help you get started, especially in emerging markets.
Train sales and customers
Want your customers to get the most out of the products they buy from you? The easiest way is to offer training, and watch your repeat sales improve through greater customer satisfaction. Also providing market overviews and technology primers.
Develop end-user documentation
Complex, high-tech products in a B2B environment rarely provide the results they promised without the guidance of good instructions. Prove to your customers that they can master the use of your products with thorough, quality user documentation that enhances your company's professional image.
Provide multilingual translation
Need to reach a broader audience? Seen technical content "lost in translation" too many times? Benefit from 25 years of translation experience in a wide range of technical fields. French-English, English-French, Spanish-English.
Author and present collaterals
When the accuracy and precision of your messaging is critical, we help you communicate technical content to your markets with clear, concise collaterals including whitepapers based on solutions you provide.